Privacy Policy
This Privacy Policy explains how Harbour Suite Boutique Lodge (Pty) Ltd (Pty Ltd), trading as Harbour Suite, processes personal information collected through the website istralen.site and in connection with the operation of Harbour Suite, Бутик-отель ("the Establishment"). This Policy is issued in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").
1. Categories of Personal Information and Purposes of Processing
| Data Category | Source | Purpose of Processing | Legal Basis under POPIA |
|---|---|---|---|
| Full name | Contact form | To identify the data subject and respond to enquiries or reservation requests | Consent / conclusion or performance of a contract |
| Email address | Contact form and email subscription | To respond to enquiries; to send newsletters and promotional communications | Consent |
| Telephone number | Contact form (optional field) | To respond to enquiries by telephone where requested | Consent |
| Message content | Contact form | To understand and address the nature of the enquiry | Consent / legitimate interest in operating the business |
| Subscription preference | Email subscription sign-up | To manage the mailing list and send periodic marketing communications | Consent |
| IP address and browser data | Automatically upon website visit (hosting logs, cookies) | Website security, technical administration, and (where consented) analytics | Legitimate interest / consent, as applicable |
2. The Contact Form
When a data subject completes and submits the contact form on istralen.site, the name, email address, optional telephone number, and message content entered are transmitted to Harbour Suite Boutique Lodge (Pty) Ltd and stored for the purpose of responding to the enquiry. This information is not used for any secondary purpose without further consent and is not sold or disclosed to third parties, save as described in section 6 below.
3. Email Subscription
Where a data subject voluntarily subscribes to receive email communications from Harbour Suite, the email address supplied is added to a mailing list maintained by or on behalf of Harbour Suite Boutique Lodge (Pty) Ltd. Each communication sent will include a mechanism to unsubscribe. Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.
4. Cookies
The website uses cookies as described in the separate Cookie Policy published at istralen.site/cookies.html. Cookies falling outside the "necessary" category are only set with the data subject's prior consent, obtained through the website's consent mechanism.
5. Hosting and Cross-Border Transfer
| Aspect | Detail |
|---|---|
| Hosting location | Servers may be located inside or outside the Republic of South Africa |
| Safeguards | Where personal information is transferred outside South Africa, Harbour Suite Boutique Lodge (Pty) Ltd ensures the recipient is subject to a law, binding corporate rules, or agreement providing an adequate level of protection substantially similar to POPIA, or that the data subject has consented to the transfer |
6. Disclosure to Third Parties
| Recipient | Purpose |
|---|---|
| Website hosting provider | Technical hosting and storage of the website and submitted data |
| Email service provider | Distribution of newsletters and marketing emails to subscribers |
| Regulatory or law enforcement authorities | Compliance with a legal obligation, court order, or lawful request |
Harbour Suite Boutique Lodge (Pty) Ltd does not sell personal information to third parties.
7. Retention
| Data Category | Retention Period |
|---|---|
| Contact form submissions | Retained for as long as necessary to address the enquiry, and thereafter for up to 24 months for record-keeping purposes, unless earlier deletion is requested |
| Email subscription records | Retained until the data subject unsubscribes or requests deletion |
| Server and security logs | Retained for up to 12 months for security and diagnostic purposes |
8. Rights of the Data Subject
| Right | Description |
|---|---|
| Access | To request confirmation of whether Harbour Suite Boutique Lodge (Pty) Ltd holds personal information about the data subject, and access to that information |
| Correction | To request correction or updating of inaccurate, outdated, incomplete, or misleadingly recorded personal information |
| Deletion | To request deletion or destruction of personal information no longer authorised to be retained |
| Objection | To object, on reasonable grounds, to the processing of personal information |
| Withdrawal of consent | To withdraw consent to processing at any time, including opting out of marketing communications |
| Complaint | To lodge a complaint with the Information Regulator of South Africa |
Requests to exercise these rights may be directed to [email protected] or +27 31 602 1487. Harbour Suite Boutique Lodge (Pty) Ltd will respond within a reasonable time and, in any event, in accordance with the timeframes prescribed by POPIA.
9. Complaints to the Regulator
A data subject who is dissatisfied with the manner in which Harbour Suite Boutique Lodge (Pty) Ltd has processed their personal information may lodge a complaint with the Information Regulator of South Africa, whose contact details are published at inforegulator.org.za.
10. Security Measures
Harbour Suite Boutique Lodge (Pty) Ltd implements reasonable technical and organisational measures to secure the integrity and confidentiality of personal information in its possession or under its control, including restricting access to personal information, maintaining secure hosting arrangements, and periodically reviewing security measures against generally accepted information security practices.
11. Contact Details
| Field | Detail |
|---|---|
| Registered entity | Harbour Suite Boutique Lodge (Pty) Ltd (Pty Ltd) |
| Trading name | Harbour Suite |
| Physical address | 58 Lighthouse Road, Umhlanga Rocks, 4001 Durban, South Africa |
| [email protected] | |
| Telephone | +27 31 602 1487 |
| Registration number (CIPC) | 9023974768 |
| Tax reference number | 0171230245 |
12. Changes to this Policy
This Policy may be updated from time to time to reflect changes in processing practices or legal requirements. The version published at istralen.site/privacy.html at any given time governs. This Policy was last reviewed in 2026.